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Q:
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Are the Cookbooks and Meal Planning Guide really free?
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A:
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Yes they are absolutely free if you have Medicare or a qualifying insurance.
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Q:
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How can I get my own FREE Better Care Books?
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A:
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To get your FREE Cookbooks and FREE Meal Planning Guide, click here or call 1-800-931-1447.
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Q:
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How will I benefit from the Cookbooks and Meal Planning Guide?
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A:
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They are packed full of diabetes friendly recipes and important diabetes self-management information designed to help make your
life with diabetes easier. You will receive a:
- FREE Set of 5 Cookbooks full of mouth-watering recipes that are delicious and simple to prepare
- FREE Meal Planning Guide to help you make healthy food choices while serving delicious meals
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Q:
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How soon will I receive my FREE Cookbooks and Meal Planning Guide?
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A:
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You should receive them in 4-6 weeks.
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Q:
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How can you afford to give me all this material for free?
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A:
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AmMed Direct provides these free benefits as a service to the diabetes community. We hope you will also choose to order diabete
test supplies from us and join the Better Care Program.
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Q:
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What is the Better Care Program?
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A:
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The Better Care Program from AmMed Direct offers a variety of benefits and services designed to make life easier for people with diabetes. This one-of-a-kind program provides ongoing education and personal support. Once you choose to order diabetes test supplies from us, you automatically have access to all of the exclusive benefits of the Better Care Program, which include:
- FREE choice of state-of-the-art meter; all alternate site testing approved
- FREE annual meter upgrade, offering the latest in meter technology
- FREE convenient and private home delivery of your diabetes test supplies
- FREE insurance claim filing and coordination with your doctor
- FREE consultations with on-staff Certified Diabetes Educators, who are also Registered Dietitians
- FREE Diabetes Directions newsletters with tasty recipes, meal plans and more
- FREE diabetes self-management education material, with many topics to choose from
- FREE access to a diabetes-trained Better Care Associate
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Q:
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If I order diabetes test supplies from you, can I stop my delivery anytime I want?
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A:
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Yes, you may stop delivery anytime you want. There is no contract to sign and no long-term obligation on your part.
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Q:
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Are your diabetes test supplies guaranteed?
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A:
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Yes! As a member, you’ll receive our Better Care Total Satisfaction Guarantee only from AmMed Direct. If you are not 100% satisfied with your order from AmMed Direct, return the unopened product within 30 days and you will be refunded or credited.
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Q:
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My previous provider sent me supplies without my authorization. Will you send me things I did not order?
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A:
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No. We will contact you before each shipment to verify your order.
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Q:
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Will you replace my old meter when I need a new one?
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A:
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If your meter was purchased from AmMed Direct and it stops working, we will arrange for a free replacement from the manufacturer. If your meter was purchased from another vendor, we will be happy to supply you with a new meter at no cost to you, providing you are enrolled in the Better Care Program.
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Q:
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What is a Certified Diabetes Educator, and how can I speak to one?
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A:
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A Certified Diabetes Educator (CDE) is an experienced health care professional who provides information, support and guidance for persons with diabetes to help them live a healthier life.
Before consulting with patients, all Certified Diabetes Educators must first pass a national certification board exam in the specialty of diabetes education. Re-certification is required every five years. Better Care Program members may consult with a CDE upon request, for free.
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