FAQ: About The Better Care Program®
| Q: | Can I get my own FREE Better Care Kit™? |
| A: | Yes. All you need to do to get your own FREE Better Care Kit is to contact us and request one. |
| Q: | Is the Better Care Kit™ free? |
| A: | Absolutely! |
| Q: | How will I benefit from the Better Care Kit™? |
| A: | The Better Care Kit is packed full of important diabetes management information designed to help make your life with diabetes easier. You will receive a:
|
| Q: | How soon will I receive my FREE Better Care Kit™? |
| A: | You should receive your free kit in 4-6 weeks. |
| Q: | What is the Better Care Program®? |
| A: | The Better Care Program® from AmMed Direct offers a unique array of benefits and services designed to make life easier for people with diabetes. This one-of-a-kind program provides ongoing education and personal support at no charge. |
| Q: | What is Gold Better Care Membership? |
| A: | Gold Better Care Member Benefits include all these FREE benefits, plus more. Gold benefits are yours when you order diabetes test supplies from AmMed Direct. There are no member fees – just more value! And your test supplies are often covered by insurance. (Note: co-pays and deductibles apply.) Your Gold Better Care Member benefits include:
|
| Q: | Are you sure there is no charge for Gold Better Care Membership? |
| A: | There is absolutely no charge for your Gold Better Care Membership when you choose to order diabetes test supplies from AmMed Direct. Your Gold Member benefits are free, and your supplies are often covered by insurance. Your only costs will be any normal co-pays or deductibles for your supplies. |
| Q: | Am I under any obligation if I become a Gold Better Care Member? |
| A: | No. You’ll receive Gold Membership when you choose to order diabetes test supplies from AmMed Direct. You may cancel at any time. |
| Q: | How can you afford to give me these benefits for free? |
| A: | AmMed Direct provides these free benefits as a service to the diabetes community. We hope you will also choose to order diabetes test supplies from us. If you do, your supplies may be covered by insurance. In that case, we will bill your insurance for the cost of your supplies, and we will wait for reimbursement, so there’s no up-front cash out of your pocket. After we receive your insurance payment, we will bill you for any normal co-pays or deductibles if they apply. If your insurance does not cover test supplies, you can still receive Gold Membership by ordering your supplies as a cash customer through our full service pharmacy. Your Gold Better Care Member benefits are always free. |
| Q: | If I order diabetes test supplies from you, can I stop my delivery anytime I want? |
| A: | Yes, you may stop delivery anytime you want. There is no contract to sign and no long-term obligation on your part. We hope you’ll want to continue being an AmMed Direct Customer. |
| Q: | Are your diabetes test supplies guaranteed? |
| A: | Yes! As a member, you’ll receive our Better Care Total Satisfaction Guarantee only from AmMed Direct. If you are not 100% satisfied with your order from AmMed Direct, return the product within 60 days and you will be refunded or credited, whichever is appropriate. Call Customer Care toll free for any assistance you require. Thank you for being a customer of AmMed Direct. |
| Q: | My previous provider sent me supplies without my authorization. Will you send me things I did not order? |
| A: | No, we do not do that. Before each three-month shipment, you’ll receive a friendly reminder card in the mail. We’ll verify whether you want your next order and ask if anything has changed. We will never substitute or change the type of supplies you receive from us without your authorization. Providing you test regularly, you will probably never have more than a 90-day supply on hand. You can call us toll free at any time to adjust your next shipment or to cancel. |
| Q: | Will I have to call you every three months to get my order? |
| A: | No, you can simply mail back the reminder card, verifying that you want your next order. We will follow up with a friendly phone call to you if we do not hear from you. Testing is so important to your health – we want to help make sure you always have the supplies you need. |
| Q: | Will you replace my old meter when I need a new one? |
| A: | If your meter was purchased from AmMed Direct and it stops working, we will arrange for a free replacement from the manufacturer. If your meter was purchased from another vendor, we will be happy to supply you with a new meter at no cost to you, providing you qualify and agree to try Gold Better Care Membership, including free shipping and free insurance claims filing for your diabetic test supplies. |
| Q: | Do you provide insulin, syringes and other diabetes medications? |
| A: | Yes, we carry a full line of insulin products, syringes and other pharmacy products. In order to provide you with your medications, we must have a written prescription from your healthcare provider. |
| Q: | Do you provide insulin pump supplies? |
| A: | Yes, we carry a full line of premium insulin pump supplies – including adapters, power supplies, reservoirs, cartridges and cannula connector sets. Call an AmMed Direct Customer Care representative to help you with your pump supplies. |
| Q: | What is a Certified Diabetes Educator, and how can I speak to one? |
| A: | A Certified Diabetes Educator (CDE) is an experienced health care professional who has qualified by taking a national certification board examination in the specialty of diabetes education. Re-certification is required every five years. Gold Members of the Better Care Program® may consult with a CDE upon request, for free. |
